For COOs and operations leaders
Backlogs cleared. Your people on the judgement work.
For mid-market and small enterprise companies, roughly 200 to 2,500 staff. We run document intake, onboarding, casework support and records updates with governed AI agents, and take a capped share of the verified gains.
What we run.
High-volume operational work that holds up everything behind it when it backs up.
Document intake
Inbound documents read, classified, checked and filed or keyed into the right system, in whatever format they arrive. Measured on turnaround and hours returned.
Customer and supplier onboarding
Onboarding packs collected, checked for completeness and set up in your systems, with missing items flagged to your team. Measured on time to onboard and rework.
Casework support
Case files read, indexed and summarised before a handler picks them up. Your people decide. Measured on cases handled per person.
Records updates
Changes that have to be keyed into several systems, such as address, pricing or status changes, made once and checked everywhere. Measured on accuracy and turnaround.
From first conversation to managed service.
Executive Value Day
A one-day session with your leadership to find where AI creates value, ending in an opportunity charter.
Business Process Workshop
Fixed price. Maps the processes in the charter and pulls the baseline from your own systems.
Proof of Value
Paid and time-boxed. Runs on your data, with every outcome in the Evidence File.
Managed service
Run fee plus capped gain-share, reviewed against the baseline every year.
Illustrative example
A 1,200-person claims administrator opening 1,500 new case files a month, each needing medical and legal documents read and indexed before a handler can start. The numbers below are for illustration, not a quote.
| Line | Annual (US$) |
|---|---|
| 40 minutes saved on each of 18,000 case files a year: 12,000 handler hours at $45 | 540,000 |
| Temporary staff no longer needed for backlog peaks | 90,000 |
| Verified annual value | 630,000 |
| Run fee ($10,000 a month) plus 25% gain-share | 277,500 |
| Value the client keeps | 352,500 |
Gain-share is capped each year and only paid on value verified against the agreed baseline.
Your people keep the decisions.
- Decisions on cases, customers and suppliers stay with your team, and each approval is recorded
- Poor scans, handwriting and missing data go to our exception desk, not back to your inbox
- Every document, extraction and update sits in the Evidence File with its source
- Your data is hosted in your region and isolated from other clients
Built on ETT Group delivery work
Agentic MSP runs the kinds of processes ETT Group has already automated for clients, including medico-legal document processing.
Operations leader questions.
What size of company is this for?
Mid-market and small enterprise companies, roughly 200 to 2,500 staff, with operations teams spending a large share of their week reading, checking and keying documents.
What kinds of documents can the agents read?
Typed and scanned documents, PDFs, emails and spreadsheets, such as forms, delivery notes, contracts, certificates and medical or legal reports. Poor scans and handwriting the agent is not confident about go to our exception desk.
Do agents make decisions on cases?
No. Agents prepare the file: they read, index and summarise the documents and flag what is missing. Your people make the decision, and their approval is recorded in the Evidence File with a name and a time.
Which systems do you work in?
Your case management, ERP, CRM and document stores, plus email and shared inboxes. We use APIs wherever they exist and UiPath robotic process automation only where they do not.
Which gains do you share in?
Only the ones agreed in writing and measured against your baseline, such as hours returned to your team, faster turnaround, backlog cleared or less spent on temporary staff. Gain-share is capped each year.
The same service across the business.
For the CRO
Revenue operations
Order entry, CRM data quality, renewal preparation and commission checks. Measured on order cycle time, accuracy and renewals ready on time.
For the CFO
Finance operations
Order-to-cash, payables intake, reconciliations and control testing. Measured on DSO, error rates and hours returned.
Small business
Insurance agencies
A standard servicing pack for independent agencies, paid per verified transaction.
Start with the backlog that slows you most.
The workshop gives you a baseline from your own data, whether or not you go further.