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Outcome pricing

If it isn’t verified, it isn’t billed.

Every agreement has a floor fee that covers running the service. On top, you pay per verified transaction or a capped share of the value we create against a baseline you have agreed.

Two ways to pay, one rule.

The model depends on your size and how measurable the work already is.

Mid-market and small enterprise

Run fee plus a capped share of verified gains

For revenue, business and finance operations. A monthly run fee, then a fixed percentage of the verified value above your baseline, such as working capital released, errors avoided or hours returned to your team. Capped each year.

  • Baseline pulled from your systems in the workshop
  • 30 to 90 day calibration before gain-share starts
  • Annual cap and floor, written into the agreement
  • Billed quarterly, after verification

Read more on revenue operations, business operations and finance operations

Small business: insurance agencies

Platform fee plus a price per verified transaction

A monthly platform fee, then a set price for each outcome on the rate card. The same definitions apply to every agency, so there is no baseline to negotiate.

  • Policy checked
  • Certificate of insurance issued
  • Endorsement processed
  • Renewal prepared
  • Commission statement reconciled

Insurance agency servicing

The rules we price by.

  1. Outcomes are defined in writing first

    What counts, the evidence required and how long it must hold, agreed before go-live.

  2. Only verified outcomes are billed

    Every invoice line links to its Evidence File record. No record, no charge.

  3. We price outcomes that matter

    A policy checked or an invoice posted, not a chat message or a model call.

  4. Caps protect you, floors protect the service

    Your maximum spend is known in advance, and the service is funded to run properly.

Why not “assumed” outcomes?

Some AI vendors count an outcome when a customer simply stops replying. Others have moved to billing only verified results. We bill verified outcomes only, because an outcome price is only fair if the outcome is real.

Source: Aissist AI agent pricing benchmark 2026

Why not pure gain-share?

Only 17% of service contracts materially use outcome-linked pricing today, and 19% use gain-share, because results rarely depend on one party alone. A floor plus capped gain-share is the version that holds up in practice.

Source: HFS Research

Pricing questions.

Why is there a floor fee?

The floor fee covers the fixed cost of running your service: the platform, model usage, the exception desk and governance. It keeps outcome prices low and means we never carry open-ended delivery risk that would push us to cut corners.

How are per-transaction prices set?

Each insurance servicing pack has a rate card with a price per verified transaction type, such as a policy checked or a certificate issued. Rates are agreed before go-live and do not change mid-term.

How is gain-share calculated?

We agree a baseline during the Business Process Workshop, using data from your own systems. Gain-share is a fixed percentage of the verified value above that baseline, capped each year, billed quarterly after verification.

What do we not pay for?

Agent time, retries, exception handling by our desk, and any item that fails its outcome definition. If it is not verified in the Evidence File, it is not on the invoice.

Can we start with a fixed fee instead?

Yes, during a Proof of Value. We can price per seat or as a fixed fee while outcomes are calibrated, then move to outcome pricing within six months.

Get a price on your process.

Tell us the process and the volumes. We will come back with the outcome definitions and the rate.

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