Articles · Insurance agencies
Insurance agencies.
Plain-spoken writing on governed AI agents, outcome pricing and what it takes to prove a back-office result.
Insurance agencies
Insurers are tightening up on AI. What agencies should do now
More states have adopted the NAIC's AI bulletin, regulators are building a register of AI vendors, and carriers are filing AI exclusions. What it means for independent agencies and the businesses they insure.
Insurance agencies
Offshore BPO vs AI agents for insurance agency servicing
How outsourced servicing seats compare with AI agents for agency back-office work: cost model, speed, control, licensing and what each is best at.
Insurance agencies
The small-agency AI gap
Large agencies have adopted AI; solo and two-producer agencies mostly haven't. Why the gap exists, why it matters, and how smaller agencies can close it.
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