Articles · Market
Market.
Plain-spoken writing on governed AI agents, outcome pricing and what it takes to prove a back-office result.
AI agents are scaling. Profits are not. What CFOs should measure instead
2026 surveys from McKinsey, KPMG and Gartner show agent use climbing while profit impact stays flat and controls slip. Why adoption is the wrong scorecard, and five measures that show whether agents pay.
Your outsourcing contract was priced before AI. Time to reprice it
The big outsourcers are moving away from per-head pricing, writing down old businesses and cutting forecasts because AI is lowering the cost of the work. If you still pay per FTE, the savings are going to them. What to ask at renewal.
AI roll-ups are buying service firms. What it means for buyers
Investors are buying accounting firms, MSPs and call centers to run them with AI. How the model works, where it is heading and what customers should watch.
Service-as-software explained: buying work, not tools
What service-as-software means, why investors size it in trillions, how it changes what businesses buy, and what to check before buying it.
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