Articles · Outcome pricing
Outcome pricing.
Plain-spoken writing on governed AI agents, outcome pricing and what it takes to prove a back-office result.
Outcome pricing
Outcome pricing went mainstream in 2026. What buyers should take from it
HubSpot, Zendesk and the big outsourcers all moved toward charging for results this year. Outcome pricing is only as good as the definition of the outcome and who checks it. Six questions to ask.
Outcome pricing
Assumed resolutions, and why verified outcomes matter
Some AI vendors bill for outcomes that may not have happened. What an assumed resolution is, why it matters, and what to ask any outcome-priced provider.
Outcome pricing
Outcome pricing vs per-seat pricing for AI services
Why per-seat pricing breaks when AI does the work, where outcome pricing works and where it doesn't, and the hybrid that holds up in practice.
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